Privacy Policy for Garnkiny Graphics

1. Introduction

Garnkiny Graphics ("we," "our," or "us") is committed to protecting the privacy of our clients, website visitors, and service users. This Privacy Policy outlines how we collect, use, disclose, and handle your personal information in accordance with the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth).

By engaging our services or using our website, you consent to the practices described in this policy.

2. Information We Collect

We may collect various types of personal information, including but not limited to:

• Contact Information: Name, email address, postal address, phone number, company name.
• Billing and Payment Information: Financial details necessary for processing payments for our services (though we typically use secure third-party payment processors who handle this data directly).
• Project Details: Information specific to your website design or digital marketing projects, including content, preferences, and requirements.
• Website Usage Data: IP address, browser type, operating system, referral source, pages viewed, and other analytical data collected via tools like Google Analytics.
• Communication Data: Records of our correspondence and interactions with you.

3. How We Collect Information

We collect information in several ways:

• Directly from You: When you fill out contact forms, project briefs, sign up for newsletters, communicate with us via email or phone, or engage our services.
• From Our Website: Through cookies, web beacons, and similar tracking technologies to enhance user experience and analyze website traffic.
• From Third Parties: In some cases, we may receive information from third-party services that you use in conjunction with our services, always with your consent where required.

4. How We Use Your Information

Your personal information is used for the following purposes:

• Providing Services: To deliver custom website design, e-commerce development, UI/UX design, digital branding, SEO, and other services you request.
• Communication: To respond to your inquiries, provide client support, send project updates, and share important notices.
• Improving Our Services: To understand how our services are used, conduct analytics, and enhance our website and offerings.
• Marketing: To send you promotional materials, newsletters, or information about new services that may be of interest (you can opt-out at any time).
• Legal Compliance: To comply with legal obligations, enforce our terms and conditions, and protect our rights and property.

5. Disclosure of Personal Information

We may disclose your personal information to:

• Service Providers: Third-party vendors and service providers who assist us in operating our business and providing services (e.g., hosting providers, payment processors, analytics providers), under strict confidentiality agreements.
• Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

We will not sell, rent, or lease your personal information to third parties for their direct marketing purposes without your explicit consent.

6. Data Security

We implement appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect to prevent unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Your Rights and Choices

You have the right to request access to the personal information we hold about you and to request that we correct any inaccuracies. You may also opt out of receiving marketing communications from us at any time by following the unsubscribe instructions included in those communications or by contacting us directly.

8. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience, analyze site usage, and support marketing efforts. You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

9. Links to Other Websites

Our website may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• Email: info@garnkinygraphics.com.au
• Phone: (03) 9876 5432
• Address: Level 5, 235 Flinders Lane, Melbourne, VIC 3000, Australia